Testimonials

CORE Mediation Course

This was my first-ever online course, so I had apprehensions about whether I would be able to connect with the instructor and the other members of the group. However, I quickly discovered that considerable interaction was possible through the threaded discussion each week. The course requirements were quite rigorous, and the reading assignments in particular were worthy of graduate course designation. Our written assignments had to be thoughtful, well researched, and documented. I was pleased with the presentation of materials in the four weekly lectures, and Claire was both accessible and supportive throughout.
~~ Paul W. Hughes

The lecture material and work assignments were splendid. An excellent instructor who did great work and gave extremely helpful responses. I found nothing missing and enjoyed the entire course.
~~ Dr. Murray Flagg
Assistant Director of Human Resources
Employee Relations and Retention
Ansuza University

I was very impressed with the helpfulness and responsiveness of the instructor. She was awesome!
~~ Shelia Loya

The instructor was extremely knowledgeable regarding the subject matter and the online discussions were especially informative. She knew the material inside and out and I enjoyed her ability to make the class enjoyable even though none of us were ever in the same room or online at the same time.
~~ Kristi Jensen

The most helpful part of the course was learning how to communicate with people in a positive manner. I enjoyed the reading very much and found it useful. The instructor was wonderful!
~~ Julia Tandy

The reading material and resources are invaluable! This was my first on-line learning experience and I really enjoyed the entire experience. To the instructor I would say, “Thanks for all the sound advice, challenging questions, and support. I always felt that Robin was available for questions and further discussion.
~~ Shirley Soto, M.Ed.
Pharmacy Assistance
Program Coordinator

CORE Mediation course description

Workplace Mediation Online

I thought the entire course was really quite useful. It was logically laid out from beginning to end. The instructor was great. I was really impressed with how she was online what appeared to be all time.
~~Frank Scanlan
Director, Society of Human Resource Professionals

Everything met my expectations and what I learned will be applicable in my
Mediation career. The sharing of individual perspectives was the most valuable. The class and instructor were excellent.
~~Anthony Wade, Ph.D

The cultural diversity dialogue with the participants was the most informative and helpful part of the class. I enjoyed the whole experience. The instructor was compassionate, articulate and quick to respond to our needs.
~~ Suzy Martinez

All of the course was informative and helpful, there was not one chapter that I did not feel was necessary. The instructor was amazing.
~~ Julia Tandy

Workplace Mediation course description

Divorce and Child Custody Mediation Online

I found the class discussions to be most helpful and informative. All in all, I think it was a very well thought out and balanced course. I really enjoyed Christie’s comments. I think they helped everyone.
~~ Mary Wollard, J.D.

It was an excellent course and surpassed my expectations. Excellent reading assignments. Christie is a great instructor!
~~ Kendra Kinney

Great course! The lectures were very informative and comprehensive- better than other online coursework I’ve done through other universities. The online discussions were also good and more active than some other online courses I’ve done.
~~ Susan Taigman

I enjoyed the reading a great deal because it was a good review for me in new and old areas. I also enjoyed the online discussions and learned from other’s perspectives. Initially I thought the course work would be hard for me because I am an aural learner and I was afraid I couldn’t learn as well, just reading and writing. But as it turned out, I really enjoyed the reading and materials and once I was able to set up a study routine, it worked out very well for me.
~~ Janet K. Dampeer

Divorce and Child Custody Mediation course description

Arbitration Online

I feel more prepared to arbitrate after eight weeks of class than I did to practice law after three years of classes. I haven’t practiced [law] for a long time so it was a great way to refresh my thinking and knowledge. I thought this class was appropriately demanding. I feel prepared, knowledgeable, and totally satisfied with the course and content.
~~Jane Saltzman, JD

This course was excellent! The assigned readings added strong context to the online discussion which was necessary to compensate for the traditional face-to-face experience. The instructor, Patrick, was great – added important commentary from his experience that contributed value to the course.
~~ Anthony Wade, Ph.D

Excellent experience! I had never taken an online class prior to this and everything was laid-out very well … easy access and application …understood all of the requirements and criteria for the class upfront … and the faculty contacts were great!
~~ Larry Larson

Excellent material… I thought the coverage of the regulations and practices of the discipline were great.
~~ Dr. Murray Flagg
Assistant Director of Human Resources
Employee Relations and Retention
Ansuza University

Arbitration course description

Health and Eldercare Mediation Online

I would rate my overall online classroom experience as excellent. My instructor offered lots of positive feedback and the coursework was excellent in meeting my expectations and learning objectives!
~~ Dr. Victoria King
Chief Medical Officer
St. Thomas More Hospital

Very well done, content, organization; Claire Riley was very helpful from a content expertise, actual experience and supportive feedback while simultaneously keeping us focused and motivated to interact with her and other class members. It was very helpful and informative to learn from the perspectives of other members of the class.
~~ Jim Atkins

My overall online classroom experience was excellent! The coursework was very successful in meeting your expectations and learning objectives! Claire was always available for feedback and very responsive.
~~ Shirley Soto, M.Ed.
Pharmacy Assistance
Program Coordinator

I learned what I wanted to know in order to expand my mediation practice to the healthcare field. I have used that information to do that during the past six months. The teacher for this class was excellent, and was very good at tying together the theory and the practical applications for it
~~ Elaine Dickhorner, Mediator

Health and Eldercare Mediation course description

Onsite Courses

I put on training and do seminars all the time. This was very well done. The presenters and training were exceptional. I had nothing but a good experience and don’t know that I could improve on what was done
~~Alan L. Rupe, JD

The training was far better than my expectations! I began learning a “life” skill that I had never learned. The instructor was enthusiastic and brought the material to life.
~~ Steve Swanson

This was an excellent use of my time and money. 5+! as it exceeded my expectations!
~~ Barbara Lucks

This training was better than I imagined it could be and exceeded all my expectations! The teacher was impressive and professional.
~~ Brie Stranahan

CORE Mediation Onsite course description

Student Testimonials

[My instructor] was great at tracking activity and comments during lectures and role plays. Her real life anecdotes and ethical dilemmas were helpful. She helped to focus on the structure and process of mediation, as well as to explore possible interventions and interpretations of parties’ perspectives
~~ Nick Berger

[My Instructor] is a gem! The presentation of information and interaction was superb. She is an exceptional trainer. I have never been so engaged in a training session.
~~Fred McGehan

Each portion of the training built on the previous very fluidly. [My instructor] read the class’ needs, always addressed every question, and was thorough and articulate in presenting the curriculum. She gave wonderful feedback/ coaching in role play.
~~ Misty Eichengreen

[My instructors] did an outstanding job presenting the material in an organized manner. Coaching was invaluable in the learning process.
~~Anita Simon

Exceeded my expectations by a huge margin! Role plays were by far the most intensive portion and also the most valuable because there is no substitute for experience.
~~Jon Patrick Keller

I loved the way the information was presented. It will be very helpful to me in my career.
~~ Erica Kindad

Instructors were very informative and very experienced in the field. Really enjoyed [my instructor’s] feedback. He was right on the money.
~~ Lori Mann, Insurance claims adjustor

I would not change a thing about this training! My instructor] was excellent, making comments as appropriate to all the class members
~~ Debbie Reinberg

I wasn’t sure what to expect but was very pleased with the whole process.
~~ Jackie L. Olaveson

Role playing helped me grow a lot in my perspective. This has also made me think about the way I talk and wording. I have made a goal to change that to become more neutral in day to day life.
~~ Jessica Maxfield

My trainer was fabulous- positive, enthusiastic, supportive. She provided the perfect blend of activities, lectures, discussions, real-life examples, and role plays for an overall great training
~~ Tracy C.S. Lowrey

[My instructor] was an expert at reframing, in addition to a knowledgeable mediation trainer.
~~ Jim Downey

[My instructor’s] energy made this so much easier. She made me excited to learn
~~ Marita Strena

As hard as role playing is, it was wonderful! [My instructor] was absolutely fantastic – super speaker, kept everyone interested.
~~ Robyn A. Lindsay

The speakers and information were great and really held our interest. Role playing allowed us to experience the roles from all perspectives. Invaluable!
~~ Angela L. Olsen

I felt in all cases the coaching was very good. They were to the point and called time-outs at the appropriate times. This was a great way to get a first experience at mediation.
~~ Ron Inouye

Role playing made a difference. Coaching was great- got to be with all instructors, so got wide spectrum of strategies.
~~ Barbara Bonner

The information in the lectures focused on important areas. The area of mediation is so vast that the lectures helped to focus on specific areas of theory and skill.
~~ Kelly C. Marquez

The instructor did a nice job in getting back to us and always finding positive things to say about our analysis and discussion. I really appreciate that he tried not to be critical. Instead he gave us suggestions to get us thinking about our answers.
~~ Kelly C. Marquez

It was much more than I expected. The weekly assignments made me really think about what I had read. Thank you for this wonderful experience. I would highly recommend it. I am much closer to being ready to mediate.
~~ Ginger Hollis

All of the training was helpful. There was a good mix of basic instruction, helpful discussion, and role play.
~~ Alan L. Rupe, JD

My Instructor is very enthusiastic and did very well in keeping everyone engaged.
~~ Dawn Palko

Very well done. I enjoyed [my instructor’s] calm presence, depth of knowledge, and teaching of core concepts.
~~ Kim Favoli

[My instructor] was very enthusiastic and supportive with the entire class, without exception. Excellent energy level
~~ Rogan Maloney

Nice way to get your “feet wet” to determine if mediation is your niche or not. [My instructor] was upbeat and took on tasks at all times. She never showed favoritism and was very conscious of individual needs.
~~ Cynthia L. Graves

Trainer knows the subject, enjoys the subject and is able to present material in a logical, clear, concise way.
~~ Pamela Bishop

All coaches were very helpful and effective.
~~ Lucinda Webb

Excellent!! I learned a great deal and [my instructor] was energetic and really seems to enjoy her work, which is passed on to the class. I never got bored or disinterested.
~~ Julie Box

Best trainer I’ve ever had. Moved detailed training along well, while being highly responsive to class. I cannot imagine a trainer being more skilled, informed and better with groups.
~~ Patty Gandy

[My instructor] was obviously very knowledgeable of her field. She was articulate, enthusiastic, clear, and concise. Well done!
~~ Derf Green

Lots of fun, great experience. Very educational.
~~ Dan Harter